Privacy Policy

1. Introduction

DTS Service Centre (Automotive Services), Charters Towers, QLD (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what information we collect, how we use it, and your rights in relation to it.

2. Information We Collect

• Contact details such as name, phone number, email address and postal address
• Vehicle information, including make, model, registration and service history
• Booking and enquiry details submitted through our website forms, phone or in person
• Payment and billing information relevant to servicing invoices
• General website usage information collected automatically, such as browser type and pages visited

3. How We Use Your Information

• To book, carry out and follow up on servicing, repairs and roadworthy inspections
• To communicate with you about quotes, bookings, invoices and breakdown assistance
• To maintain accurate vehicle service and log book records
• To respond to enquiries submitted through our website contact form
• To meet our legal, accounting and regulatory obligations

4. Cookies & Website Data

Our website may use cookies or similar technologies to help the site function correctly and to understand general visitor behaviour. You can adjust your browser settings to restrict or block cookies, though this may affect how parts of the website work.

5. Disclosure of Information

We do not sell your personal information. We may share information with trusted third parties where necessary, such as parts suppliers, payment processors, or as required by law — and only to the extent needed to provide our services or meet legal obligations.

6. Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure, including physical and electronic security measures appropriate to a small business workshop.

7. Access & Correction

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites, and encourage you to review their own privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date.

10. Contact Us

For questions about this Privacy Policy or to make a request regarding your personal information, contact us at:

DTS Service Centre - dtsservicecentre.com
info@dtsservicecentre.com
7 Hugh Quinn Crescent, Cunningham Industrial Estate, Charters Towers, QLD 4820
Phone: 07 4787 8782